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FAQ

LOG IN ISSUES
There are some pages I cannot get into. Why is this? As this is a community site, some areas contain information only suitable for residents of our community. Those pages and areas, are password protected, and you need to log in with the username and password you have as a resident. If you do not know your log in details, you may be able to obtain them from the Admin Office. Please use the contact page to make that enquiry.
How do I log in You should have received an email when your account details were created at the Admin Office. Site username and passwords were included there. You can log in direct using the Log In link at the bottom of any page.
How do I know if I am logged in or out? There is a box at the top right of the screen, above the menu, that will say Howdy and your name if you are logged in. If you click your name, you will be able to see your user profile. There is also a link at the top left of the same bar with the site name and a link to the site. If either of those are not there you are not currently logged in to the site
I do not know my Username or Password If you use the log in link at the bottom of any page, or Click Here, you can use the lost password link to get new details. If you are not registered on the site at all, you will need to phone or email admin. Contact details are here
I have changed my email contact. How do I update the site? If you use the log in link at the bottom of any page, or Click Here, once you have logged in, you will see your user profile, and you can change the information in any of the boxes from there. make sure you scroll down the page to check everything is correct, and don’t forget to click UPDATE PROFILE Button at the bottom when you are done.
How do I sign up for the newsletter and Ventura Venture? If you are receiving a paper copy of the Venture and wish to receive it by email instead, please sign up for the newsletter using the Newsletter boxes on the left of this page. If you also want to be kept up to date with what is happening here at Ventura, just sign up for the Newsletter. You can unsubscribe at any time.
Where are the phone numbers for Security, Admin, Pro Shop and Restaurant? All the phone numbers you will need are available through the Contact link at the top of any site page.
I want to log in to the Gate Security System. How do I do that Please use the Quick Link for Gate Entry listed at the top left of every site page, or Click Here . You will need your log in details though which were given to you by Admin when you moved to Ventura. If you do not have these, please Contact Admin
I am moving to Ventura. How do I log in? You will need to go to the Admin Office at Ventura to get set up with your owner details before you can log in to the site. Contact details are here . Or if you are not a resident yet, you can find out what is happening by signing up for our Newsletter by entering your details in the Newsletter section on the left.
I already have a username to access the site as a resident. Do I have to sign up for the newsletter too? Yes you do. Some people do not wish to receive the newsletter so we have made that a separate process. Just fill out the details in the Newsletter box on the left. If you are logged in to the main site, your contact details will be already in the Newsletter box. If you are not sure that you have signed up for the newsletter, just enter your email in the Newsletter box. If you are already set up, you will receive a message to confirm that, if you are not set up, you will receive an email to confirm your subscription.
PLACING AN AD
I get a red error message when creating an ad This is caused by not entering the correct information, or missing information from a required field. The message explains what the problem is. Please read it. The price field needs to be shown without the dollar sign. $800 will give an error, 800 will not.
I have a home for sale or rent on Ventura. Can I list it on this site? Yes you can. Just go to the Owner Info link above, and select the List Your Home link, or Click Here , and you will see how to list your property. Basic listings are FREE, and there are other options to get extra exposure on the site to rent or sell quicker.
I want to take a FEATURED listing for my home, but I do not have a Paypal account. Can I use my credit card to make payment? Yes you can, just select the FEATURED link on the payment terms, and you will be taken to PayPal to make payment. If you have a Paypal account this will be familiar to you. If you do not, on the right hand side at the bottom, you will see a link called ‘Don’t Have a Paypal Account?’ Just click that link and you will be able to use your credit card. This link will show you an image of what the page looks like.(Opens in a new window)
I have listed my home, but I cannot add any pictures, and it does not appear in the list of homes on every page, and it only stays on the site for 30 days before I have to renew it. What can I do to change that? You have listed your home as a Free listing. These listings do not have images, or appear on every page in rotation, and expire after 1 month. To change that you will have to take a FEATURED listing which is valid for 3 months, appears on each page, and above the free listings and contains up to 4 pictures. The best way to do this is to go to the Owner Info tab, and choose the LIST YOUR HOME link. Be sure to choose the 90 day FEATURED Listing on the subsequent page.
I have listed my home, but I want to make changes and I have forgotten my access key. How do I find that again? If you go to the Owner Info tab, and look in there you will see a link to Edit Your Listings. Once you click that link you will see a page that asks for your Email and Ad Access key. If you cannot remember the access key you received when you created the listing, just click the link under the Continue button, called ‘Resend Ad Access Key’. You will have to enter the email you used to create your listing, and the access key will be emailed to you. You can see a picture of that page here. (Opens in a new window)
I have some Yard Sale items to sell. Can I list them? Yes you can. Just go to the Owner Info link above, and select the List Yard Sale Items link, or Click Here , and you will see how to list your items. Yard Sale listings are FREE, but please make sure you delete the item when it is sold. You will need to be logged in to the site to list Yard Sale Items, this is to ensure that listings are not made to any address outside Ventura. All listings must be approved by the site admin first, so they will not appear straight away.
I have listed my Rental, Home for Sale or Yard Sale Item, and it is not on the site. Where has it gone? All site listings must first be checked by the site admin. You will have received an email about that when you listed. The checking is a manual process, and it can take a day or so to do, but it is usually done quicker than that. If you feel that your entry has been missed, please contact the Webmaster through the Email form on the Contact Page
I see there are some advertising spaces on the website. How do I advertise my business or service there? For all advertising enquiries, please use the Advertise link at the bottom of any page, or Click Here for more information. Advertising is managed by the site webmaster, so please do not contact Ventura Admin. You can contact the Webmaster through the Email form on the Contact Page